Order & Returns Policy


All prices on our website are inclusive of VAT and exclusive of packing and delivery charges which will be payable as indicated at the time of placing your order. You will be told the total price of all the products you are purchasing, including packing and delivery charges, before your order is confirmed.

Online payment is provided in a secure environment, and our website uses SSL certificates.  Payments can be made via Paypal’s payment platform (either through a Paypal account or by credit/debit card using Paypal’s payment gateway for non-Paypal account holders).  There is also the option to pay via bank transfer.

Payment will be taken at time of order confirmation. All products remain the property of Finca Gran Cerros until full payment has been received and funds have been cleared.

Please ensure your billing address and telephone number are as registered with your payment method account as incorrect information provided may cause a delay in processing your order.

Finca Gran Cerros will not be held liable for delay or non-delivery if payment has not been authorised.

If you opt to pay by bank transfer, your order will automatically cancel if they funds have not cleared within 7 days of the order being placed.


All details, descriptions and prices of products appearing on the Finca Gran Cerros website are correct at the time of upload. Although we aim to keep the website information and stock availability as up to date as possible, the information appearing at any given time may not always reflect the position exactly at the moment you place an order.


We are happy to offer refunds or exchanges on purchases made via www.fincagrancerros.com/shop/all under the below conditions:


We do our very best to ensure that products are well protected when shipped to our customers and use only an globally recognised courier service for international deliveries and Correos, the national postal service for deliveries within Spain.

However, if any items are broken or damaged in transit, you must contact us in writing within 24 hours of receiving your delivery.

Refunds or exchanges will not be accepted after this time. You may be required to email a photo of the damaged product to hello@finagrancerros.com and we will arrange a replacement of the item for you. You may be requested to return the damaged product to us. If this is required of you, postage charges will be refunded for the return of faulty or damaged products.


If for any reason you decide not to keep an item, you can return it within 14 days of receipt.  Please contact us prior to returning any item and we will provide you with the relevant returns information and returns address.

Non-faulty items must be returned in their original, undamaged packaging and must be in an unused, as new, condition.  We recommend you return goods by registered post and retain proof of postage as we cannot be held responsible for goods lost in transit while being returned to us.

If we find that the product has not been returned to us in fully re-saleable condition, we reserve the right to refuse a claim for a refund on the item.

Please be aware that post and packaging is non-refundable, except where items have been returned because they are faulty or do not otherwise conform to your order.


Unfortunately we can not accept returns or exchanges on sale items unless the product is faulty or damaged. We will endeavour to offer a replacement item where available if the product is faulty.