Frequently Asked Questions

Parking?

There is free-parking available to guests at Finca Gran Cerros.

A parking reservation is not necessary as spaces are not individually allocated.

Cancellation policy?

If for some reason you do need to cancel, let us know as soon as you can by emailing us.

For bookings made directly with us, you can cancel your booking without any penalty up to 30 days of the first night of your stay.  Cancellations within 30 days of the start of your stay do attract cancellation fees:

  • Cancellation made 30 days or more in advance of arrival date = Full deposit refund
  • Cancellation made between 29 days and 14 days of arrival date = 50% of deposit refund
  • Cancellation made 13 days or less of arrival date = No refund issued and the full amount of booking is due

See our booking terms for more information.

Remember too that if you booked your stay through a third party website, please refer to their terms and conditions regarding the cancellation policy for your specific booking, which may be different.

Check-in and check-out times?

Our standard times are:

  • Check-in between 15.00 and 22.00
  • Check-out by 11.00

Although do always ask us in advance if your travel plans mean that you’d prefer an early or late check-in / check-out and we’ll do our best to accommodate it.

We offer storage facilities for your luggage on the day of arrival and departure free of charge if needed.

Security deposit?

We trust all our guests to treat Finca Gran Cerros as their home from home, so we don’t ask for a security deposit payment.

Instead, we ask that you let us know about any breakages or damage as soon as possible so that we can quickly make sure that it is put right.  There may be occassions when we ask you to pay for damage or breakages.

Optional extras?

Airport Transfers

We offer a convenient airport transfer service to pick-up and/or drop-off guests arriving at, or departing from, Málaga Airport (AGP).

The cost for this service is €25 per person per collection or drop-off during the hours of 9am to 9pm and €50 per person per collection or drop-off outside of those hours.

Evening Meals

We’re both enthusiastic cooks. So if you don’t feel like cooking, or driving out to eat, let us know before midday and we’ll make sure we pick up enough fresh ingredients to cater for you.

We’ll serve dinner on your private terrace or in your apartment.  The menu changes regularly, so just ask what’s on the menu del dia, priced at €15 per person for two courses, including a complimentary glass of cava, wine or beer.

Pet friendly?

We love our own rescue, retired, greyhound dearly and while we’d love to be pet friendly, he is sometimes nervous of other animals.

For this reason, we don’t allow other pets to stay at Finca Gran Cerros.

Children allowed?

Due to the nature of the buildings and grounds, principally the steep nature of the property, unfortunately, it is unsuitable for children and those with mobility issues.

Dietry requirements?

If you have any dietry requirements, please let us know in advance of your arrival and we’ll ensure that your complimentary breakfast is prepared in accordance with your needs.

Smoking?

Finca Gran Cerros is a non-smoking environment.

Smoking of any kind, including but not limited to cigarettes, pipes, cigars, snuff or chewing tobacco, is not allowed.

If guests have smoked in any of our accommodation, we reserve the right to charge a specialist cleaning fee of €300 per room.

The smoking of e-cigarettes is permitted only at the discretion of the owners and other guests.

Bedding and linen?

All bedding and linen is provided for you, including pool towels.

Our towels are pure cotton and bed linen is Egyptian cotton.

Pillows

We provide a choice of soft duck-down feather pillows and firmer memory foam pillows.  Anti-allergen pillows are also available upon request.

Safety equipment?

All of our accommodation includes the following:

  • Smoke detector
  • Gas detector
  • Fire extinguisher
  • First aid kit
  • Emergency contact information

Tourist licence?

Finca Gran Cerros’ registration numbers with the Málaga Tourist Department are:

CTC-2019061266

CTC-2019061255

CTC-2019061279