Frequently Asked Questions

Covid-19 Special Measures?

Face Masks

We remind our guests that it is now mandatory in Andalusia to wear a face mask when in public (both indoors and outside).

There are some exemptions in place, for example when sitting at a table at a bar/restaurant, when sitting on a towel or sub bed at the beach or when exercising.

In addition, it is not necessary to wear a mask when in a car only with members of your own household – but must have a mask with you at all times when in public, even when undertaking activity that exempts you form wearing a mask.

Cleaning and Disinfecting

In addition to our usual high standards of service and hygiene, we’ll be implementing Government requirements to comply with social distancing and enhanced cleaning/disinfecting at Finca Gran Cerros, to do our utmost to keep our guests (and ourselves) as safe and healthy as possible.

We will:

  • Maintain a social distance of 1.5m and wear a mask if this is not possible (during meal service, for example)
  • Provide breakfast to your own individual terrace at a time of your choosing (while maintaining social distancing)
  • Offer private dining on your own terrace at a time of your choosing (while maintaining social distancing)

In addition, we will:

  • Provide hand sanitiser for all guests in rooms and communal areas
  • Disinfect the pool area and sun loungers daily
  • Disinfect the open-air Summer kitchen / bar daily
  • Deep-clean and disinfect all apartments between guests

We’ll be asking all guests to:

  • Respect a 1.5m social distance between themselves and any other guests/hosts and regularly use the hand sanitiser provided
  • Make use of the disinfecting materials provided to wipe down sun beds within the gardens/pool area before and after use when more than one apartment is occupied
  • Follow any additional guidance over the use of facilities as may be required

We hope you’ll find that we have everything in place to enable you to enjoy a relaxing, worry-free, break.

Advance Travel Health Information?

Traveling to Spain

If you’re arriving in Spain from abroad, you must now fill in a ‘Health Control Form’ before your arrival – but not more than 48 hours in advance of your scheduled arrival in Spain.

The process in simple and can be done at: www.spth.gob.es or through the Spain Travel Health mobile app.

Travellers will be provided with a QR code to show at the health checkpoint at their point of arrival in Spain.

For more information about the programme, visit: www.spth.gob.es/faq.

Returning to the UK

If you’re traveling home to the UK, you must also complete a UK health form before you arrive back in the UK.

You can do this online at www.gov.uk/provide-journey-contact-details-before-travel-uk but you can’t submit the form more than 48 hours before you’re due to arrive in the UK.

You’ll need to show your completed form when you arrive at the UK border, either by printing a copy, or showing it on your phone.  If you’d like us to print a copy for you during your stay, just ask us.

The UK government will use this information to contact you if you or someone you’ve travelled with develops coronavirus (COVID-19) symptoms.

Many other countries that now allow international travel have similar processes in place, so if you’re traveling to/from a different country, please check the specific requirements before you travel.

Parking?

There is free-parking available to guests at Finca Gran Cerros.

A parking reservation is not necessary as spaces are not individually allocated.

Cancellation policy?

If for some reason you do need to cancel, let us know as soon as you can by emailing us.

For bookings made directly with us, you can cancel your booking without any penalty up to 60 days of the first night of your stay.  Cancellations within 60 days of the start of your stay do attract cancellation fees:

  • Cancellation made 60 days or more in advance of arrival date = Full deposit refund
  • Cancellation made between 59 days and 30 days of arrival date = 50% of deposit refunded
  • Cancellation made 29 days or less of arrival date = No refund issued and the full amount of booking is due

See our booking terms for more information.

Remember too that if you booked your stay through a third party website, please refer to their terms and conditions regarding the cancellation policy for your specific booking, which may be different.

updated: 06/05/20

Check-in and check-out times?

Our standard times are:

  • Check-in between 15.00 and 22.00
  • Check-out by 11.00

Although do always ask us in advance if your travel plans mean that you’d prefer an early or late check-in / check-out and we’ll do our best to accommodate it if at all possible.

We offer storage facilities for your luggage on the day of arrival and departure free of charge if needed.

Security deposit?

We trust all our guests to treat Finca Gran Cerros as their home from home, so we don’t ask for a security deposit payment.

Instead, we ask that you let us know about any breakages or damage as soon as possible so that we can quickly make sure that it is put right.  There may be occassions when we ask you to pay for damage or breakages.

Airport Transfer

We’re around 45km from Málaga airport, which is a car hire hub.

Alternatively, an airport licensed taxi from the large taxi rank at the airport is approx €70.

A private transfer, booked with a local diver in Álora, is €50 – and if you’d like to use that option, let us know in advance and we can provide details for you to book the service direct.

There is also a train service from Málaga airport to Álora station, which is only a 10-15 minute taxi ride away.  The train journey takes around 45 minutes and includes one change at ‘Malaga Victoria Kent’, which just involves crossing the platform! The journey costs less than €8 each way.

Train times can be found on the train operator website.

Complimentary Breakfast

Breakfast is served between 08:30 and 10:30 and is brought to your own private terrace.  Just let us know if you have a preferred time, otherwise it’ll be served at around 09:30.

Breakfast changes daily and is complimentary (but not obligatory).  So if you would prefer not to have breakfast provided, just let us know; we won’t be offended!

Evening Meals

We’re both enthusiastic cooks. So if you don’t feel like cooking, or driving out to eat, let us know before midday and we’ll make sure we pick up enough fresh ingredients to cater for you.

We’ll serve dinner on your private terrace or in your apartment.  The set menu menu changes regularly, so just ask what’s on the daily fixed menu del dia, priced at €15 per person for two courses.

Pet friendly?

We recently adopted a second rescue greyhound (a Spanish Galgo called Gracie).  She’s gorgeous and very gentle but, unfortunately, she had a dreadful start in life and as a result she’s very nervous of other animals.

For that reason, we’ve decided that it wouldn’t be fair to her to have other dogs staying here, so we’re sorry to say that we’re not able to accommodate guests’ pets.

Children allowed?

Due to the nature of the buildings and grounds, principally the steep nature of the property, unfortunately, it is unsuitable for children and those with mobility difficulties.

Dietry requirements?

If you have any dietry requirements, please let us know in advance of your arrival and we’ll ensure that your complimentary breakfast is prepared in accordance with your needs.

Smoking?

Finca Gran Cerros is a non-smoking environment.

Smoking of any kind, including cigarettes, pipes, cigars and e-cigarettes/vaping, isn’t allowed in any of our apartments, gardens or communal areas.

If guests do wish to smoke, they will be directed to a smoking area, along the drive, near to the entrance to the property.

Due to the fact that our guests expect a non-smoking environment, if guests have smoked in any of our accommodation, we reserve the right to charge a specialist cleaning fee of €300 per room.

Thanks in advance for your understanding.

Housekeeping: Bedding and linen?

Bedding & Linen

All bedding and linen is provided for you, including pool towels.

Our towels are pure cotton and bed linen is Egyptian cotton.

Pillows

We provide a choice of soft duck-down feather pillows and firmer memory foam pillows.  Anti-allergen pillows are also available upon request.

Housekeeping

For guests with longer stays, bedding and towels are changed each week.  However, please let us know if you would like fresh bedding or towels earlier.

Safety equipment?

All of our accommodation includes the following:

  • Smoke detector
  • Gas detector
  • Fire extinguisher
  • Fire blanket
  • First aid kit
  • Rechargeable  torch
  • Emergency contact information

Tourist licence?

Each of our three apartments has been inspected and individually registered with the Junta de Andalucia, through the Málaga Tourist Department:

Finca Gran Cerros – Casita ‘Caminito del Rey’:  VTAR/MA/2800

Finca Gran Cerros – Casita ‘El Torcal’:  VTAR/MA/2801

Finca Gran Cerros – Apartment ‘El Chorro’:  VTAR/MA/2802