BOOKING

TERMS & CONDITIONS

BOOKING

TERMS & CONDITIONS

Overview

By placing a booking with us (Finca Gran Cerros) you (the lead guest) and your booking party (guests) agree to the following terms and conditions as set-out. During your stay you agree to abide by the subsequent conditions as set-out. If you have any questions about booking with us, please do contact us before making a booking.

To place a booking with us the lead guest must be at least 18 years of age. The maximum number of staying guests per room is illustrated in the room capacity details on the Finca Gran Cerros website. Where the person making the booking is different to the lead guest taking up the occupation, the person making the booking may be held responsible for cancellation, non-arrival and damages as set-out within. Only the lead guest and the named booking party are allowed to use the property and its facilities, any third party visitors are only allowed access at our express permission.

To secure any booking we require a deposit to be paid in advance, this deposit amount is 50% of the cost of your booking.

Deposit payments must be ‘cleared funds’ before a booking can be confirmed. Deposits are only refundable under the conditions set-out below.

Payments should be made in Euros and can be made online via Paypal, credit/debit card (processed securely via the ‘Stripe’ payment gateway) or international bank transfer.  Any charges raised against us for accepting your payment must be reimbursed by the lead guest within seven (7) days of any request to do so.

All guests agree to respect the privacy and peace of all other staying guests, neighbours and the owners at all times. We reserve the right to cancel a booking with immediate effect if guests are not honouring this agreement or causing a disturbance / nuisance to other guests, neighbours or the owners.

Finca Gran Cerros SC is a company registered in Spain and complies with Spanish consumer law.  Please note, these booking terms may be subject to changes and amendments at any time and without notice.  Please refer to this page for the prevailing terms.

Covid-19 Special Measures

In addition to our usual high standards of service and hygiene, we’ll be implementing Government requirements to comply with social distancing and enhanced cleaning/disinfecting at Finca Gran Cerros, to do our utmost to keep our guests (and ourselves) as safe and healthy as possible.

We will:
  • Provide hand sanitiser for all guests, both in guest rooms and at the entrance to Finca Gran Cerros (and common areas once more than one set of guests is present)
  • Disinfect the pool area and sun loungers daily
  • Disinfect the open-air kitchen / bar daily
  • Deep-clean and disinfect all apartments between guests
We’ll be asking all guests to:
  • Respect a 1.5m distance between themselves and any other guests/hosts at all times and regularly use the hand sanitiser provided
  • Use the cleaning materials provided to wipe down sun beds within the gardens/pool area before and after use
  • Follow any additional guidance over the use of facilities as may be required

We hope you’ll agree that we have everything in place to enable you to enjoy a relaxing break.  The cost of our rigorous cleaning regime is absorbed into our nightly costs.

Check-in & Check-out

Guests must check-in and check-out by the times stated below;

  • Check-in from 15:00pm and before 22:00pm on the day of arrival
  • Check-out by 11:00am on day of departure

Payment Terms

A 50% deposit is requested at the time of making a booking.

If you select to pay via invoice/bank transfer, we’ll send a ‘booking request confirmation’ to you by email with payment details to enable payment by bank transfer.

We offer two booking rates, the 50% balance payment terms of which are:

  • STANDARD RATE BOOKINGS

There is a grace period of 48 hours for standard rate bookings.  You may cancel within 48 hours of requesting a booking and any payment already made will be returned in full.

The 50% balance payment for standard rate bookings is due within 48 hours, after which time these bookings are non-refundable and can’t be changed.

  •  FLEXIBLE RATE BOOKINGS

If you opt for a flexible booking, the 50% balance payment is due within 30 days of your arrival date.  Don’t worry, we’ll send you an email and invoice to remind you in advance.

Cancellation, Returned Deposit & Non-Arrival Conditions

When you make your booking and we have received the required deposit, a legally binding contract exists between us that is non-cancellable and non-refundable, except under the specific circumstances outlined below.

You may still remain liable to pay in full or in part for the booking, even if you are unable to take your holiday. Even where you have not yet paid in full at the time of cancellation, you can remain liable for the full cost.

If for some reason you do need to cancel, it is important that you tell us at the first opportunity.

If you need to cancel, let us know in writing, or by email to hello@fincagrancerros.com at the earliest opportunity.

We will acknowledge receipt of your cancellation request by return email.  Please do not consider your booking cancelled until you receive our confirmation.

You could take out cancellation insurance to protect you against possible loss, or opt for a flexible booking rate, rather than our standard non-refundable rate.

Cancellation Terms

For bookings made directly with us, we offer two booking rates, STANDARD RATE (NON-REFUNDABLE) BOOKINGS and FLEXIBLE RATE BOOKINGS.  The terms for each is as follows:

  • STANDARD RATE (NON-REFUNDABLE) BOOKINGS

Once confirmed, these bookings are non-refundable and can’t be changed.  Payment of 50% is requested at the time of booking and following a grace period of 48 hours the remaining 50% balance becomes due.  Once the final balance is paid, the booking is confirmed and legally binding.

  • FLEXIBLE RATE BOOKINGS

Additional flexibility is available through our flexible rate bookings.

Under the terms of these bookings, guests cancelling before 14 days of their arrival date can receive a full refund.  Guests cancelling within 13-8 days of arrival will receive a refund of 50% of the total booking.  Cancellations made on or within 7 days of arrival receive no refund and the total amount of the booking is due.

In summary:

STANDARD RATE BOOKINGS:

  • Non-refundable and cannot be amended

FLEXIBLE RATE BOOKINGS:

  • Cancellations made 14 days or more in advance of arrival = full refund
  • Cancellations made within 13 days and 8 days of arrival = 50% refund
  • Cancellations made within 7 days or less of arrival date = no refund issued and the full amount of the booking is due

If you booked your stay with us through a third party website, please refer to their terms and conditions regarding the cancellation policy for your specific booking.

Failure to Arrive (No Show)

If you do not cancel, but you fail to arrive for your stay with us, you remain liable for the entire cost of your stay and you agree that the sum due for your entire stay will paid in full and final settlement.

Cancellation by Us

We would only cancel your holiday if your accommodation was unavailable for reasons beyond our control.  We would, however, attempt to offer you alternative accommodation.  If this was not possible, or was not acceptable to you, we would refund all monies already paid by you for the holiday.  Our liability would not extend beyond this refund.

WiFi Access and Usage Policy

Where WiFi Internet access is provided, guests accept to use this access to the Internet fairly and appropriately. We may monitor network performance and user usage in order to maintain a fair and high level of service to all of our guests.

Internet access is provided as a complimentary, supplementary, service and access to WiFi is not guaranteed.  Finca Gran Cerros accepts no liability for WiFi outages or downtime and no damages will be accepted for non-availability of the service.

Internet access at Finca Gran Cerros is intended for general use such as access to the internet for browsing, email, messaging, social media, light video / music / media streaming.  It is not intended or ideally suited for heavy media streaming, online gaming or extensive downloads / uploads.  Access to illegal activity or use of our network for illegal activity is prohibited and will be reported to local authorities.

Damage

We reserve the right to charge the lead guest for any damages caused through the course of a booking by any member of the booking party.  This includes, but is not limited to, breakages, spillages, stains, damage to furniture or fixtures and fittings.

Any accidental damages should be reported as soon as possible in order to minimise further damage and associated costs.  Lost keys will incur a replacement charge of €60 per key lost.

Lost Property

Guests accept that any property or possessions brought to Finca Gran Cerros is at their own risk.

A lockable safe is provided in each guest bedroom for storage of any personal items of value.

Finca Gran Cerros accepts no responsibility or liability for loss of any guests’ property or possessions.

Any lost property should be reported as soon as possible.  Where necessary, the local authorities will be informed.

Any property left behind by guests during a stay, if discovered, will be held for a period of 1 calendar month.  While we will make our best efforts to reunite lost property with their owners we accept no responsibility to replace lost items or items left behind by guests and encourage guests to ensure they have all their belongings with them before checking-out.

We may post any lost items discovered after a guest’s departure via recorded delivery at the cost of the guest, otherwise collection can be arranged.

Non-Smoking

Finca Gran Cerros is a non-smoking environment.

Smoking of any tobacco products including, but not limited to cigarettes, pipes, cigars, snuff or chewing tobacco, is not allowed.

If guests have smoked in any of the rooms, we reserve the right to charge a specialist cleaning fee of €300 per room.

The smoking of e-cigarettes is permitted only at the discretion of the owners and other guests.

Parking

Free on-site parking is provided and guests accept that they park vehicles at their own risk.  Finca Gran Cerros cannot be held responsible for any loss or damage incurred to vehicles or property.

Accessibility

Unfortunately, due to the nature of the building and grounds, principally the steep nature of the property, it is unsuitable for children and / or those with mobility issues.

Your Personal Details & Privacy

We are required to keep a register of guests over the age of 18 who stay with us, this includes full names and nationality, and/or passport numbers and place of issue.

This is in accordance with Spanish Law.  These records are kept for a minimum of 12 months and in accordance with the DPA (Data Protection Act 1998) and the GDPR (General Data Protection Regulation).

Our policy surrounding the personal details you provide as part of any booking or enquiry through this website / or third party website, including the privacy of those details are explained and set out in our Privacy Policy.

You accept that any entries you make to an on-site guest book, if available, will not contain personal information or details you would not want disclosed. Any entries containing personal details that may fall under GDPR may be removed and destroyed.

– BOOKING TERMS END –

Last Updated: 08/07/2021

After a couple of tough years for the hospitality sector, we have had to amend our terms and conditions (around cancellation and changes), striking a balance between those who accept the ongoing risk of travel disruption and those who would prefer a degree of protection from it.

From 8 July 2021, our standard booking rate is non-refundable and non-changeable.  Our flexible rate however enables a degree of flexibility.

 

HISTORIC TERMS – for reference only

The following historic booking terms were in place between 6 May 2020 and 8 July 2021 and apply only to bookings made between those dates.  The summary below does not apply to bookings made after 8 July 2021.

  • Cancellation made 60 days or more in advance of arrival date = Full deposit refund
  • Cancellation made between 59 days and 30 days of arrival date = 50% of deposit refund
  • Cancellation made 29 days or less of arrival date = No refund issued and the full amount of booking is due