By placing a booking with us (Finca Gran Cerros), you (the lead guest) and your booking party (guests) agree to the following terms and conditions. During your stay, you also agree to abide by the conditions set out below. If you have any questions about staying with us at Finca Gran Cerros, please contact us before making a booking.
To place a booking with us, all guests must be at least 18 years of age. The maximum number of staying guests per accommodation is illustrated in the accommodation capacity details on the Finca Gran Cerros website.
Where the person making the booking is different from the lead guest occupying the accommodation, the person making the booking may be held responsible for cancellation, non-arrival, and damages as set out within these terms.
Only the lead guest and the named booking party are permitted to use the property and its facilities. Any third-party visitors are only allowed access with our express permission.
Bookings are made against the licensed tourist accommodation trading as Finca Gran Cerros. The licence and booking obligations transfer with ownership. Guests’ rights and obligations remain unchanged.
Finca Gran Cerros SC is a company registered in Spain and complies with Spanish consumer law. These booking terms may be subject to changes and amendments from time to time; however, confirmed bookings remain governed by the terms in force at the time of booking.
To secure any booking, we require a deposit to be paid in advance. This deposit amount is 50% of the total cost of your booking.
Deposit payments must be received as cleared funds before a booking can be confirmed. Deposits are only refundable under the conditions set out below.
Payments should be made in Euros and may be made online via PayPal, credit/debit card (processed securely via the Stripe payment gateway), or by international bank transfer.
Any charges incurred by us for accepting your payment must be reimbursed by the lead guest within seven (7) days of any request to do so.
Check-in and check-out times, along with arrival guidance and access arrangements, are set out on our Practical Information page. These details form part of your booking agreement and should be reviewed prior to arrival.
We offer two booking rates:
The payment terms and cancellation conditions for each booking rate are set out below.
A 50% deposit is required at the time of making a booking.
Bookings can be made online and deposit payments taken at the time of booking by credit/bedit card. For offline bookings you can pay via bank transfer, we will send a booking request email with payment details to enable payment by bank transfer.
Standard Rate bookings
There is a grace period of forty-eight (48) hours for all Standard Rate bookings. You may cancel within forty-eight (48) hours of requesting a booking and any payment already made will be returned in full.
The remaining 50% balance payment for Standard Rate bookings is due six (6) months prior to the check-in date, or immediately if the booking is made within six (6) months of arrival.
Standard Rate bookings are non-refundable and cannot be changed.
Flexible Rate bookings
If you opt for a Flexible Rate booking, the remaining 50% balance payment is not due until thirty (30) days prior to your arrival date. We will send a reminder email and payment details in advance of the balance payment becoming due.
Once we have received the required deposit, a legally binding contract exists between us, subject to the specific cancellation conditions outlined below.
You may remain liable to pay in full or in part for the booking even if you are unable to take your holiday. Where the full balance has not yet been paid at the time of cancellation, you may still remain liable for the full cost of the booking.
If you need to cancel your booking, you must notify us at the earliest opportunity.
Cancellations must be submitted by email to hello@fincagrancerros.com. We will acknowledge receipt of your cancellation request by return email. Please do not consider your booking cancelled until you receive our written confirmation.
We strongly recommend that guests take out appropriate travel or cancellation insurance to protect against possible financial loss, or opt for a Flexible Rate booking rather than our Standard non-refundable rate.
For bookings made directly with us, we offer Standard Rate (non-refundable) bookings and Flexible Rate bookings. The cancellation terms for each booking rate are as follows.
Standard Rate (non-refundable) bookings
Once confirmed, Standard Rate bookings are non-refundable and cannot be amended.
Payment of 50% is required at the time of booking, with the remaining 50% balance due six (6) months prior to arrival. We will notify you by email when the balance payment becomes due.
The booking is confirmed and binding forty-eight (48) hours after payment of the initial deposit. The total cost of the booking remains payable even in the event of cancellation, even if the balance payment has not yet been made.
Flexible Rate bookings
Flexible Rate bookings offer additional flexibility.
Cancellations made fourteen (14) days or more prior to the arrival date will receive a full refund.
Cancellations made between thirteen (13) and eight (8) days prior to arrival will receive a refund of fifty percent (50%) of the total booking value.
Cancellations made seven (7) days or less prior to the arrival date will receive no refund and the full booking amount remains payable.
In summary:
Standard Rate bookings
Flexible Rate bookings
If you booked your stay through a third-party website or booking platform, please refer to their individual terms and conditions regarding cancellation policies applicable to your booking.
If you fail to arrive for your stay without cancelling in advance, you remain liable for the entire cost of your booking. The full booking amount will be payable in full and final settlement.
Bookings are non-transferable. Guests may not re-sell, assign, or transfer their booking to another party.
The booking contract is made between the lead guest at the time of booking and the licensed tourist accommodation trading as Finca Gran Cerros.
We would only cancel your booking if your accommodation became unavailable for reasons beyond our control.
In such circumstances, we will endeavour to offer suitable alternative accommodation. If this is not possible, or is not acceptable to you, we will refund all monies already paid for the booking.
Our liability in such circumstances is strictly limited to the refund of monies paid.
Finca Gran Cerros is a peaceful, adults-only retreat, and we ask all guests to respect the privacy and enjoyment of other guests, neighbours, and the owners at all times.
We reserve the right to cancel a booking with immediate effect if guests fail to honour this expectation or cause a disturbance or nuisance. In such circumstances, no refund will be payable.
We reserve the right to charge the lead guest for any damage caused during the stay (beyond fair wear and tear) by any member of the booking party. This includes, but is not limited to, breakages, spillages, stains, and damage to furniture, fixtures, or fittings.
Any accidental damage should be reported as soon as possible in order to minimise further damage and associated costs.
Lost keys will incur a replacement charge of €60 per key.
Guests acknowledge that any property or possessions brought to Finca Gran Cerros are brought entirely at their own risk.
A lockable safe is provided in each guest accommodation for the storage of personal items of value.
Finca Gran Cerros accepts no responsibility or liability for the loss of guests’ property or possessions.
Any property left behind by guests will be retained for a period of one (1) calendar month. While we will make reasonable efforts to reunite lost property with its owner, we accept no responsibility to replace items left behind.
Where possible, lost items may be returned via recorded delivery at the guest’s expense, or collection may be arranged.
Finca Gran Cerros operates a strict non-smoking policy.
Smoking or the use of tobacco products of any kind, including cigarettes, pipes or cigars is not permitted within the accommodation, gardens, or communal areas.
If guests have smoked within the accommodation, we reserve the right to charge a specialist cleaning fee of €300 per room.
The use of e-cigarettes or vaping is permitted only at the discretion of the owners and other guests.
Free on-site parking is provided. Guests accept that vehicles are parked entirely at their own risk.
Finca Gran Cerros accepts no responsibility for loss or damage to vehicles or personal property.
Further practical details regarding parking are set out on our Practical Information page, which forms part of your booking agreement.
Due to the nature of the buildings and grounds, including steep slopes and uneven terrain, Finca Gran Cerros is not suitable for guests with mobility difficulties.
Further information regarding terrain and suitability is available on our Practical Information page.
Where Wi-Fi internet access is provided, guests agree to use the service fairly and appropriately.
Internet access is provided as a complimentary, supplementary service and availability is not guaranteed. Finca Gran Cerros accepts no liability for Wi-Fi outages or downtime and no compensation will be payable for non-availability of the service.
Details regarding expected connectivity, appropriate use, and limitations are outlined on our Practical Information page.
Access to illegal activity, or use of the network for illegal purposes, is strictly prohibited and may be reported to the relevant authorities.
Guests are required by Spanish law to register their stay with the Guardia Civil and to provide identification details electronically. This includes, but is not limited to, full names, nationality, passport numbers, and place of issue.
This information is collected and processed in accordance with Spanish law and applicable data protection regulations.
Further information regarding how personal data is handled, stored, and protected is set out in our Privacy Policy, which forms part of your booking agreement.
Guests acknowledge that any entries made in an on-site guest book, where available, should not include personal information they would not wish to be disclosed and may be shared on social media. Entries containing personal data subject to GDPR may be removed or destroyed in order to comply with data protection regulations.
If you have any questions about these booking terms or about staying at Finca Gran Cerros, please contact us before making a booking.
